DEFINATION: A call center is a place where we make or receive calls to or from the customer for sales or service along with some computer automation.

HOW DOES A CALL CENTER FUNCTION?
A typical call center functions as follows - A caller uses a toll tree number that is connected to a customer support center When the call reaches the call center, a trained consultant with access to a wide database of information, answers the call. The dedicated telecommunication links connect a remote call center to the parent organization through voice links and online database access. Therefore a caller may be calling a local number in USA, but the call may be answered in India without any time delay and the caller is oblivious of where the call is being answered. These services are very popular in countries such as USA, EUROPE, JAP AN, and AUSTRALIA

TYPES OF A CALL CENTER:
There are two types of a call centers, an Outbound call center and an Inbound call center.

KEY RESPONSIBLITIES OF OUTBOUND CALL CENTER PERSONNEL:

• Make outgoing calls to follow up on overdue account holders worldwide, offer solutions.
• Update the relevant information in the database.
• Adhere to highest standard of quality and compliance.
• Be customer friendly and extremely courteous.

KEY RESPONSIBILITIES OF INBOUND CALL CENTER PERSONNEL

• Handle inbound calls relating to customer queries on a product or service.
• Update databases.
• Adhere to highest standard of quality and compliance.
• Be customer friendly and extremely courteous.

APPLICATION AREAS OF A CALL CENTER.

• Sales Support.
• Complaint Handling.
• Technical Queries.
• Relationship and Accent Management
• Lead generation and follow up.
• Telemarketing.
• Credit and Billing Problems.
• Market Research.
• Database Development.
• Call centers are operated by large Airlines, Banks, Mutual Funds, Telecom services, IT product Companies among others.

CALL CENTERS IN INDIA:
In the last couple of years, India has emerged as one of the preferred countries for setting up of call centers. Many companies including GE, IDLX, Bechtel, British Airways, Dell Computers, Bharti Telecom have already chosen India as the base for their new global call centers. There are choices made for solid, practical reasons, which guarantee them competitive advantage in the global marketplace. Many banks ICICI, HDFC, Standard Chartered, Citicrop, American Express to name a Few - telecom service providers and Infotech companies - Lotus, Hewlett Packard, 3com etc. have developed call centers for better customer support and care.

WHY HAS INDIA BECOME A BIG HUB:

• Cheap labour cost.
• Laborious manpower.
• Good weather.
• Favorable time difference.

Placement
The Companies and executives will be able to find matches to fulfill their requirement through INFOREX placement division.

Want to secure a place for you in the fastest growing BPO I Industry.

Eligibility:
Fluency in English.
Enthusiasm.
Can-do attitude.
Active Listener.
10+2 (Fresher).
Open to Learn.